All questions related to your profile and managing it

• How can I change my password? 422
• I play in several clubs, can I have a single login? 262
• I have a single account across several clubs, how do I choose which club to display? 195
• A family member wants to become a member, can I add them? 149
• How do I book for a family member? 9
• I've lost my password. How can I recover it? 235
• How do I change my profile photo and information? 10
• I have several accounts: how do I merge them into a single login? 8
• How do I change the site language? 4
• How do I set my personal access code? 6
• My data: download, leave the club, delete my account 7
• How do I become a club member online? 13

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 146
• Why are some cells pink on the board? 371
• How can I make a booking 937
• How can I book with a guest? 258
• How can I edit a booking? 192
• How can I delete a booking? 296
• All courts are occupied. Can I join the waiting list? 80
• What payment methods are available to me for a booking? 100
• How to create an open booking 45
• How to join an open match 28
• Where can I find the court access code (door code)? 3
• How do I withdraw from an open match? 7
• How do I view my booking history? 11
• How do I see the weekly schedule? 14
• How do I find and book at another club? 5

How do I register for a camp or a school?

• Sign up for a tennis lesson 95

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 7
• How do I pay for a booking with my wallet? 8
• How do I split the payment with my partner? 16
• How do I use my restaurant vouchers? 14
• How do I view and pay my invoices? 5
• How do I download my certificates? 10
• How do I send money from my wallet to another member? 14

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 10
• How do I join my club's WhatsApp groups? 9
• How do I take part in the Défi-Plugin (challenge tournament)? 1
• Défi-Plugin: I played without creating the match, how do I enter the score? 14

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 8
• How do I turn on dark mode? 4
• How do I install the Plugin.ch mobile app? 6
• How do I choose the notifications I receive on my phone? 8
• Where can I find the messages sent by my club? 4

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 10
• The administration home page 9

• Manage access 40
• Manage membership cards 28
• Manage clubhouse 19
• Manage restaurant credit 12
• Manage email sending 6
• Manage invoicing 9
• Manage member groups 18
• Manage registrations 8
• Manage special days 6
• Manage offers 14
• Manage online payments 11
• Manage billing regions 12
• Manage the club manager 16
• Manage challenge tournaments 9
• Manage RFID validation 12
• Manage general settings 13
• Setting up the accounts (general ledger) 1
• Configure EBICS: connect Plugin.ch to your bank 9
• Gate access log 7
• Manage multiple buildings 6

• Create a new court 18
• Manage court groups 36
• Manage booking periods 38
• Manage court usage 25
• List, edit, or delete a court 22
• Manage sports 5
• Close courts 4

• Create a new season 19
• Edit or delete a season 17
• Open the winter season by copying last season 11
• Link a sport to a season 3

• Manage recurrence authorizations 26
• Manage restrictions 13
• Manage subscription type 29
• Create booking prices: per session or per season 11
• Check rates with the rate grid 2
• Manage non-member and pay-as-you-go deductions 21
• Booking without a subscription: the guest subscription 8

• Create an item 16
• Assign an item to a member 16
• Edit or delete an item 8
• Delete an item assigned to a member 16
• Import linked items from Excel 18

• Display the member list 30
• Create a new member 36
• View a member's detailed information 18
• Display a member's operational data 19
• Manage member subscriptions 16
• Import member data 16
• Print member cards 19
• Print and export the member list 14
• Charge an item to a member or a group 12
• Link a member to a group 11
• Edit and delete a member 20
• Search for a member 11
• Managing duplicates: merging two profiles 5
• Managing units to be deducted: personalised hours and non-members 4
• Manage Swiss Tennis licenses 9
• Topping up a member's wallet 12
• Find and reactivate a removed member 19
• Issue a certificate for a member 1
• Managing families 2
• Handling erasure requests (GDPR) 5

• Add a new sponsor 10
• Invoice sponsors 16
• Re-invoice sponsors 7

• Assign and remove a role 16
• Roles and access: create and edit a role 17

• Gérer son école de tennis : la marche à suivre 15
• Activating the Lessons module 13
• Creating lesson items 16
• Create, edit, and delete a lesson 20
• Manage lesson groups 9
• Manage lesson enrollments 30
• Prerequisite 26
• Invoice and reminder texts 12
• Teachers' schedule 3
• Grouped payments of registrations (basket) 3
• Change the rate of a registration 11
• Copy a lesson for the next season 9
• Changements en cours de saison 11
• Cancel or make up a lesson 12
• Ce que fait le prof 8
• Prix, membres et non-membres 10
• Paiement en ligne et facturation 8
• N° AVS et export Jeunesse et Sport 13
• Questions fréquentes sur les cours 15
• Résoudre les conflits de planning 13
• Proposer des créneaux de préférence 12
• Placer les élèves automatiquement 9
• Envoyer son planning à un professeur 13
• Préparer le planning de la semaine 17
• Reprendre les groupes de la saison passée 16

• Complete management of equipment rental 20

• Find old invoice groups (archives) 13
• Invoice considerations and display 18
• Create invoices 14
• Send invoices by email 18
• Manage payment reminders 22
• Print invoices 14
• List and search invoices 15
• Edit and delete invoices 21
• Invoicing a membership fee or an item: what's the difference? 11
• Automatic reminders for e-mail invoices 3
• Keeping the accounts with the general ledger 7
• Manage family discounts 8
• Import accounts from Excel 3
• Carry an overpayment over to the next invoice 3
• How invoice dates are calculated 5
• Annuler une facture ou une ligne déjà comptabilisée 11
• Transit accounts for online payments 5
• Cancel a reminder and go back to the original invoice 7
• Invoicing guests (non-member hours) for the season 12

• List of bank payments 21
• Processing via bank files 15
• Process a manual payment 14

• Process installments 19

• Managing bookings in the schedule 40
• Configure and use open matches 27
• Manage the set times 3
• Create a promo code and use it 5
• Refund a fixed-hour session that was released and taken again 11
• Moving a booking and creating a recurrence in the schedule 11
• Creating and managing recurrences 7
• The weekly view and the all-sports view 10
• The cash journal and the history of a booking 3
• Manage cash register prices 7
• Offering items with a booking 6
• Deleted bookings and deletion records 9
• Replace a player on a fixed hour 13
• A fixed hour cannot be added: nothing is displayed 6

• Manage automatic emails 26
• Sending bulk emails 8
• Manage messages 18
• History of sent emails 17
• Writing an e-mail with the editor 8
• Birthday and inactive member e-mails 8

• Manage challenge tournaments 19

• Enable partner search 28

• The statistics dashboard 12
• Invoicing bookings from the statistics 14

• Access the program 19
• Booking by a member 28

• Creating and configuring a lesson 31
• Sign up for a tennis lesson 24
• Managing registrations (administrator) 25
• Managing groups and the schedule 26
• Tennis lesson invoicing 18
• Invoicing check and Youth and Sport export 18

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 11
• Adding and editing an employee 1
• Special cases: minor salary, young people, pensioners, LPP 7
• Running the monthly payroll 9
• Entering a compensated absence (army, maternity, illness, accident) 11
• The 13th salary and holidays for hourly employees 16
• Paying salaries and reconciling them with the bank 7
• Correcting an approved payslip 5
• Salary certificates and annual lists 7

You'll find all the questions about booking without an account

• How can I book if I don't have an account 856
• Where can I find available courts in my area? 116
• How can I edit/cancel my booking if I don't have an account? 140